Last updated: 12 October 2026
Avicen Online delivers across the Sultanate of Oman, straight from the shelves of our Avicen Pharmacy branches. Your order is prepared by the branch best placed to serve your delivery location, and checkout picks the right delivery option for you automatically.
Where we deliver
We deliver to addresses all over Oman. When you place an order, pin your delivery location on the map so we can find your nearest branch with stock. You can see all our branches on the Pharmacy Network page.
Delivery options and times
- Express delivery – about 1.5 to 2 hours. Available when your delivery location is within 15 km of an Avicen Pharmacy branch and every item in your order is in stock at that branch.
- Standard delivery – 1 to 3 working days. Used when your location is more than 15 km from the nearest branch, or when one or more items are only available at another branch. Some remote areas may take up to 5 working days.
Delivery times start when your order is accepted and can vary with rider availability, weather, traffic and public holidays.
Delivery charges
- Free delivery on orders of OMR 10 or more, anywhere in Oman.
- Orders below OMR 10: a delivery fee based on the distance between the preparing branch and your location. The exact fee is shown at checkout before you pay.
Order hours
You can place orders at any time. Orders are processed every day from 8:00 AM to 12:00 midnight. Orders placed between midnight and 8:00 AM are processed when the pharmacy opens. In the Avicen app you can also choose Schedule Delivery.
How it works
- Order confirmation: you receive an email (and an app notification for app orders) confirming your order.
- Preparation: our pharmacy team checks and packs your items.
- Updates: we let you know when your order status changes.
- Delivery: the rider calls you if needed and hands over your order at your door.
Payment on delivery
You can pay online by card or Apple Pay, or choose Cash on Delivery and pay the rider when your order arrives. Please have the exact amount ready.
Receiving your order
- Pin your exact location and add a landmark, building or flat number. A wrong pin is the most common cause of delays.
- Keep your phone reachable and make sure someone is at the address, especially for express orders.
- If the rider cannot reach you, we will contact you to arrange a new delivery time.
- Please check your items when they arrive. Report any damaged, missing or incorrect items within 1 hour of delivery (see our Return & Cancellation Policy).
Restricted items
We do not sell or deliver prescription-only medicines online. Some products need pharmacist confirmation, and Ministry of Health rules may limit delivery of certain products to some areas. If an item in your order is affected, we will contact you.
Delivery partners
Orders are delivered by Avicen riders or trusted third-party delivery partners.
Problems with a delivery
If your order is late, or anything is damaged, missing or wrong, contact us with your order number and we will follow up right away.
Phone and WhatsApp: +968 9674 2343
Email: ecommerce@avicenom.com
Customer support: every day, 8:00 AM to 12:00 midnight