Omani Women's Day · 15–17 Oct
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Before you check out
Add a small item and get free delivery:
Welcome to Avicen Online
Sign in and complete your health profile (name, mobile, date of birth, gender, blood group, emergency contact) to unlock the code.
Sign in to unlockAvicen Online delivers across the Sultanate of Oman, straight from the shelves of our Avicen Pharmacy branches. Checkout picks the right option for you automatically.
About 1.5 to 2 hours
Available when your address is within 15 km of any Avicen Pharmacy branch and every item in your order is in stock at that branch. Delivered about 1.5 to 2 hours after the order is accepted. Times can vary with rider availability, weather and traffic.
1 to 3 working days
Used in two cases: your address is more than 15 km from the nearest branch, or a branch is within 15 km but one or more of your items are only available at another branch. In a few remote areas, or because of external factors, it can take up to 5 days.
Free
On all orders of OMR 10 or more, anywhere in Oman.
Below OMR 10
A small fee based on the distance between the nearest pharmacy and your address. The exact fee is shown at checkout before you pay.
Pay online, or choose Cash on Delivery and pay the rider when your order arrives.
Every day, 8:00 AM – 12:00 midnight
Order any time on the website or the Avicen app. Orders placed between midnight and 8:00 AM are processed as soon as the pharmacy opens. In the app you can also choose Schedule Delivery.
Your order is prepared at one of the branches below. Express delivery applies only when a branch within 15 km of you has all your items in stock; otherwise the order is sent as Standard delivery.
Pin your exact location on the map and add a landmark or building number. A wrong pin is the most common cause of delays.
Make sure you or someone else is at the address, especially for express orders.
Some products cannot be delivered to certain areas or need pharmacist confirmation, in line with Ministry of Health regulations. We do not deliver prescription medicines.
We may use trusted third-party delivery partners to fulfil some orders.
Damaged, missing or incorrect items: report it within 1 hour of delivery with your order number and a photo, and we will replace or refund the item. See our Refund & replacement policy.
Delayed order: contact us with your order number and we will follow up with the branch or rider right away.
Customer support is available every day from 8:00 AM to 12:00 midnight. In the app, use the Support button.
