Delivery information

At Avicen Pharmacy, we prioritize speed, safety, and customer satisfaction. Our delivery system is designed to bring your healthcare essentials to your doorstep promptly.

Delivery Locations

We currently deliver to the following areas within a 20 km radius of our nearest branches:

  • MBD (Ruwi)
  • Al Amarat
  • Al Ghubra North
  • Al Hail New
  • Makkani Mall, Mabela
  • Sanaya, Mabela
  • Mabela Exit 1
  • Barka
  • Sukry

How It Works:

  1. Order Confirmation – You will receive an email confirming your order.
  2. Processing – We promptly pack your items for delivery.
  3. Notification – You will receive a message with your estimated delivery time.
  4. Delivery – Your order will be delivered directly to your location.

Important Notes:

  • Restricted Items – Certain products may not be available for delivery due to regulatory restrictions.
  • Address Accuracy – Please provide complete and accurate delivery details to avoid delays.
  • Item Availability – If an item is found to be unavailable after your order is placed, we will aim to complete delivery within two days.

Support for Delivery Issues:

  • Damaged or Missing Items – Contact our customer service team immediately for assistance.
  • Delivery Delays – If your order is delayed, our team will help resolve the issue promptly.

Delivery Partners:

To ensure efficiency, we may collaborate with trusted third-party delivery partners.