1. Introduction
Avicen Pharmacy is committed to protecting the privacy of our customers and visitors to our website. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the laws of the Sultanate of Oman.
2. Information We Collect
We may collect the following types of personal information:
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Contact Information: Name, address, email address, phone number, date of birth.
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Payment Information: Card details, billing address (for online purchases).
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Website Usage Data: IP address, browser type, pages visited, and other technical information collected through cookies and similar technologies.
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Account Information: Usernames, passwords, and other credentials used to create an account.
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Loyalty Program Information: Data collected for our loyalty programs.
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Communication Data: Records of correspondence with us, including emails and phone calls.
3. How We Use Your Information
We use your personal information for the following purposes:
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Processing Orders: Fulfilling online orders, processing payments, and arranging deliveries.
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Account Management: Creating and managing your account.
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Customer Support: Responding to inquiries, resolving issues, and providing assistance.
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Marketing and Promotions: Sending promotional offers, newsletters, and updates.
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Improving Services: Analyzing website usage data to enhance our website and services.
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Legal Compliance: Complying with applicable laws and regulations in Oman.
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Security: Protecting our website and services from fraud and unauthorized access.
4. Sharing Your Information
We may share your personal information with:
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Third-Party Service Providers: Companies assisting with payment processing, delivery, IT services, and marketing.
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Government Authorities: When required by law or to comply with legal processes in Oman.
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Business Partners: For joint promotions or services (with your consent).
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In Case of Merger or Acquisition: If Avicen Pharmacy is involved in a merger, acquisition, or sale of assets.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law in Oman.
7. Your Rights
You have the following rights regarding your personal information:
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Access: Request access to the personal information we hold about you.
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Correction: Request correction of inaccurate or incomplete personal information.
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Deletion: Request deletion of your personal information (subject to legal limitations).
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Objection: Object to processing of your personal information for marketing purposes.
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Withdrawal of Consent: Withdraw consent for specific processing activities at any time.
To exercise these rights, please contact us using the details provided below.
8. Cookies and Similar Technologies
We use cookies and similar technologies to collect website usage data. You can manage your cookie preferences through your browser settings.
9. Children’s Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children without parental consent.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Avicen Pharmacy
Address: Office # 601, Al Muthanna Square, P.O Box 209, PC 114
Phone Number: +968 22 47 87 42
Email: hello@avicen.om
12. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the Sultanate of Oman.
