Success
Most of our products are non-returnable due to hygiene and safety standards. However, we will gladly replace or refund items that are incorrect, damaged, or expired.
You may request a refund or replacement in the following cases:
- Damaged or defective products received upon delivery (e.g., opened box, leakage).
- Incorrect items sent (wrong product, quantity, or variant).
- Expired products delivered.
ℹ We do not currently handle prescription medications..
The following items are not eligible for return:
- Opened or used products.
- Personal care or hygiene items.
- Temperature-sensitive items.
- Any item marked as “non-returnable” on the product page.
You must report any issue within 1 hour of receiving your order. Claims made after this period may not be accepted due to product handling, storage, and safety considerations.
To request a return or replacement:
- Refunds will be issued to the original payment method.
- Shipping charges are non-refundable, unless the issue was due to our error.
- Refund processing times may vary depending on your bank or payment gateway.
- Approved replacements will be delivered to the original shipping address.
- Replacements are subject to stock availability and will be processed as quickly as possible.
- Items must be returned in their original packaging, with all components intact.
- You are responsible for the safe return of the item, unless the issue was due to our error.
- Items damaged during return transit due to poor packaging may not be eligible for refund or replacement.